Business Solutions :: Contact Centre to Helpdesk Solutions

Storacall Voice Systems have the solutions for your business, from Contact Centres to Helpdesks, SME's to Enterprise our consultative approach will ensure you get the best advice to help you make an informed decision into the technology required to drive your company forward.

Recording

Whatever type of recording requirement your organisation may have, the Voistore Range provides a highly flexible reliable solution. The application software is built around open standards technologies and the hardware is based on COM components to give the benefit of simple integration, expandability and easy maintenance.

Search, Analyse and Listen

In an increasingly competitive world, maintaining a professional customer service and support organization can help you to retain your customers.

That's why it is important to give proper attention to how customer calls and inquiries are handled within your business. Whether you have a single office environment with 20 staff or you have a network of PBX's with 1000's of staff at each site, Latitude provides the solution.

Live Monitoring, Coaching & Support

Train and assist your staff in 'real-time', Perspective is a software package designed to help trainers and supervisors improve call handling and customer service through Live support, monitoring and coaching of agents. It provides powerful tools to manage and train agents during the novice induction phase and provides support and quality outcome improvements thereafter.

Evaluation and Coaching

How do you assess how your agents are performing? VoisCoach is a quality monitoring and coaching solution to enable your staff to deliver a consistently positive customer experience and can be used with your existing voice recorder or one supplied by Storacall.

For your free consultation please fill in your details below and one of our experts will be happy to contact you: