Storacall - Call Centres

Storacall’s recording solutions enable your organisation to comply with regulations and internal policies for the monitoring and recording of audio communications.

If you are looking to protect against fraudulent claims, quickly and easily resolve communication disputes, manage staff performance, training and quality then our systems are for you. From 4 to 4,000 agents, our solution is totally flexible, totally manageable and totally affordable.

call centre

Do you have home workers? Do you have a distributed telephony system? Analogue, Digital, VoIP, handsets or trunks, whatever your current telephony set-up our solutions are seamlessly connected to ensure maximum business benefit.

Performance and agent quality are a very important part of any successful call centre, our solutions offer a fully integrated suite offering you advanced evaluation, coaching and reporting capabilities along with a very easy to use but highly sophisticated learning module.

Our call centre packages enable you to achieve:

  • A consistent and deliverable approach to agent training
  • Reduce the liability risk associated to your organisation by having the evidence to prove what was or wasn't agreed during a conversation
  • Improved customer satisfaction
  • Significant improvement in your agents through training and monitoring
  • Legal and regulatory compliance
  • Peace of mind knowing this solution is proven in your market place

And of course, all of this is backed by a company which has been in the telephony business for over 45 years.

Call our sales team today on +44(0)1932 710710