Call Handling
UltraVox CP20 Call Processor

UltraVox CP20 Call Processor

The Storacall CP20 Call Processor helps organisations improve their call handling, minimise wasted call time, improve customer contact and dramatically increase the opportunities for generating business over the telephone, thereby ensuring that you deliver the quality of telephone service that today's customers expect.

The CP20 Call Processor integrates with existing telephone systems or centrex services providing auto attendant, IVR, intelligent call queuing and call reporting facilities together with a powerful range of options for further enhancing the handling and management of your telephone traffic. The CP20 is ideal for smaller companies, IT help desks, medical centres and can be configured to front end a complete organisation or just handle calls for specific departments or teams.

To discuss an application call 01932 710710, or Request a Brochure, or complete the Enquiry Form.

Benefits:

  • Effective management of all incoming calls
  • Handles up to 64 calls simultaneously
  • Prompt answering of calls
  • Fewer abandoned calls
  • Reduced caller waiting times
  • Improved company image
  • Greater control of telephone operations
  • Optimisation of existing telephone system and operators
  • Improved customer service levels
  • Deal effectively with call traffic peaks
  • Easy addition of options such as voice mail, structured information, bulk messaging, order taking, wallboards and music on hold.
  • Management call statistics and reports
  • Real-time display of call & queue activity

Options Include:

  • Wallboards
  • Advanced call management reporting
  • Music and messages on hold
  • Library of announcements
  • Personal voice mail and email integration
  • Interactive Voice Response
  • Structured information/announcement services
  • Volume message taking and order/data capture
  • Computer Telephony Integration

See UltraVox Model Specification

To discuss an application call 01932 710710, or Request a Brochure.