Call Handling
Wave IP Communications Server

MIGRATE SIMPLY, SEAMLESSLY TO THE NEXT GENERATION OF COMMUNICATIONS SERVICES

Wave IP Communications Server

The Wave IP is the perfect platform to provide your business with the only appliance you’ll need for a simple, seamless and cost effective migration path to the next generation of communications services. The only true hybrid system available with fully functioning unified communications (UC) capabilities, the Wave IP systems come complete with embedded telephony, collaboration, presence management and enterprise mobility applications that are easy to use and deploy.

Unlike other solutions that offer support for adding IP applications but which require additional hardware and software – and additional costs – to do so, the Wave IP’s unique Application Ready architecture comes with everything built in, giving businesses of any size the flexibility to access the communications tools they need as their needs dictate.

To discuss an application call 01932 710710, or Request a Brochure, or complete the Enquiry Form.

Equipment Summary

  • Up to 120 Digital and 80 IP Phones (Main PBX)
  • Expand to over 500 phones
  • 4U Rack mount Chassis
  • Support for Digital, Analog and IP Phones
  • Support for Digital, Analog and IP Trunks
  • Intel SSD Drives
  • Dual Core Processors
  • Windows Server Built-in
  • LED Status Display

Key Hardware Features

Vertical Wave IP communications systems feature the latest solid-state drive (SSD) technology and scale easily to provide exceptional expansion capabilities for single or multisite organizations, whether you have ten or thousands of users. Your investment is protected as your company grows with robust voice gateway capabilities that let you migrate to next-generation IP communications services on your own timeline. The Wave IP supports the latest in SIP trunking services for maximum flexibility and cost savings.It also supports traditional voice trunk interfaces, including analog trunks, T1 and PRI-ISDN without any external devices to manage.

ViewPoint Mobile

Software Applications

Base applications, such as Auto Attendant, Call Recording and Unified Messaging, are included at no extra cost.Wave ViewPoint™, the award-winning desktop communications tool, is included for all users, providing control over every aspect of every call on both the PC desktop, smartphone and the telephone.

  • ViewPoint Desktop Call Management - ViewPoint is the intuitive call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity.ViewPoint imports contacts from your Microsoft Outlook directory, making it easy to search for phone numbers.Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.
  • ViewPoint Mobile works with most Apple and Android smartphones and provide complete call control just like you were sitting at your desk. Vertical’s Wave ViewPoint Mobile application gives businesses a practical, cost-effective vehicle to extend rich communications to users in or out of the office.
  • Visual Voicemail - View and manage your voicemail messages using ViewPoint.Wave Voicemail supports up to 10,000 mailboxes.
  • Presence Management - Using ViewPoint, check the availability of everyone using Wave.Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call or conference or forwarding a call to that individual.
  • Call Recording - Record all calls, calls on demand, or on a customized schedule with a single mouse click to confirm customer orders, support compliance efforts and facilitate training and coaching.Recording Archive server lets you store years of recorded conversations and voicemail on your own standalone SQL server for fast search and retrieval.
  • Auto Attendant - Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator.
  • IMpulse Instant Messenger is a powerful secure IM client with enterprise level features.
  • Wave Softphone is included with each installation of ViewPoint at no additional cost if the user also has a desk phone.This means he/she can take the Wave phone system on-the-road.
  • Unified Messaging - Let users manage email and voicemail messages through a single desktop interface such as Outlook.
  • Wave Conference Manager™ - Provides complete “meet me” conferencing without the added costs of a third-party conference service provider.
  • WaveMail allows tight integration with Microsoft Exchange to manage voicemail and contacts.
  • Wave Global Administrator™ - This intuitive, Web-based management tool makes it easy to set up the system, handle moves, adds and changes, and administer applications licenses.Global Administrator includes robust diagnostic and monitoring capabilities.
  • System Reporting lets you document and monitor how the Wave is used and managed.

Add-on Applications

Also included on every Wave IP system are optional applications that are ready to run when you’re ready to use them with a simple license that can be dynamically launched at any time.

  • Wave Contact Center
  • Wave Contact Center Reporter
  • Wave Global Manager Agent
  • Wave Voice Server (IVR)
  • Wave Call Classifier
  • Wave Fax Manager
  • Wave Live Image (Disaster recovery)
  • WaveNet (Site-to-site networking)

To discuss an application call 01932 710710, or Request a Brochure.