Storacall has over 30 years experience of telephone answering technology in the UK and Europe and a wealth of blue-chip customers who will testify to the reliability of our systems and the level of support provided. Our sales service involves full consultation to ensure that the proposed system meets your needs.
We will use our expertise and simulation programmes to help model, and analyse your call traffic and predict system performance under different conditions so that the correct system is specified and your call handling is optimised. We can also set up a pre-configured system with your service on a unique number, to enable you to evaluate and alter the system before finalising any decisions.
| CP20 Specifications |
| Windows TCP/IP network compatible |
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| System Specification |
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Standard extension (port) capacity |
4 |
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Maximum extension (port) capacity |
64 |
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Voice storage - standard |
400 hours |
| System Standard Features |
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Tone menus |
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Positive voice menus |
 |
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5 departmental message boxes |
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Multiple auto timers and calender operation |
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Multi line groups/DDI services |
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Remote access maintenance |
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7 day auto timer |
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Password controlled options |
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| Auto Attendant Features |
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Automated Attendant capacity |
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Short code departmental attendant |
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Direct extension number access |
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Extension number translation |
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Extension queuing |
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Multi-level menu access |
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Blind or supervised transfer |
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Call transfer advice message |
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Alternative contact numbers |
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Variable extension lengths |
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Alternate action for Busy, No Answer, Reject |
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Unadvertised routing options |
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Password protected routing options |
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Announced transfer |
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Extension exclusion |
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| Call Queuing Features |
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Intelligent call queueing |
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Queuing for extension groups |
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Queue length indicator |
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Leave queue options |
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1 - 99 queues |
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2 - 48 callers in each queue (limited by max port capacity) |
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Position in queue announcements |
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Reassurance announcements and sequences |
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On-screen queue length and maximum time indicators |
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Call transfer advice message |
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Queue overflow in time or queue length |
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TriStar high visibility wallboards |
option |
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TriStar wallboard display integration |
option |
| Call Distribution Features |
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1 - 64 ACD groups |
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Unlimited agents per group |
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Overflow groups |
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Overflow on time or queue size |
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Longest idle distribution |
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Cyclic distribution |
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Priority distribution |
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Uniform distribution |
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Dynamic queuing with agent availability |
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Skill based routing to agents or groups |
option |
| Supervisor Facilities |
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Windows administrator package |
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Standard reports |
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Service level analysis |
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Holiday schedule |
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Real time display of data |
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Longest waiting call displays |
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Number of calls waiting display |
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Hourly call volume analysis reports |
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Drag & drop agents between groups |
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Multi group simultaneous display |
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Multiple DND states |
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Multi select & change status for several agents |
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User configurable bar graphs |
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Individual agent call length alarms |
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Agent monitoring & recording |
option |
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Remote access |
option |
| Agent Features |
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Log in from handset |
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Variable Wrap-Up per agent |
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Agent Wrap-Up cancel |
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Multiple 'do not disturb' status |
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| Special Features |
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MessageManager module - volume message data capture |
option |
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VoxMail - personal voice mail module |
option |
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Integrated messaging |
option |
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Virtuosa module - music and messages on hold |
option |
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AnnounceManager module - structured telephone information |
option |
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UltraLog - agent conversation recording module |
option |
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VoiceLog - blanket conversation recording module |
option |
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Equate Reporta module - advanced call management reporting |
option |
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MM Reporta module - message data reporting |
option |
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TriStar - wallboards |
option |
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Sally - speech recognition routing |
option |
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CTI Manager - CTI & CRM integration |
option |
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AlertMaster - alert notification |
option |
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Web Conecta - web site connection |
option |
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VoIP/ToIP Conecta - IP Gateway |
option |
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Ink jet printer & leads |
option |
