UltraVox CP20 Call Processor & Queuing System - Specifications

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Storacall Reliability - answering your calls for 30 years The UltraVox hardware and software has been designed, written and built by Storacall.

With over 30 years experience of telephone answering technology in the UK and Europe, Storacall has a wealth of blue-chip customers who will testify to the reliability of our products and the level of support provided.

Installation and on-site maintenance is available throughout the UK and many European countries. The Storacall HelpDesk offers on-line support for telephone callers.

• SUPPLY
• INSTALLATION
• CUSTOMER SUPPORT

CP20 Specifications
Windows TCP/IP network compatible
System Specification
	Standard extension (port) capacity	4
	Maximum extension (port) capacity	64
	Voice storage - standard	400 hours
System Standard Features
	Tone menus
	Positive voice menus
	5 departmental message boxes
	Multiple auto timers and calender operation
	Multi line groups/DDI services
	Remote access maintenance
	7 day auto timer
	Tone menus
	Password controlled options
Auto Attendant Features
	Automated Attendant capacity
	Short code departmental attendant
	Direct extension number access
	Extension number translation
	Extension queuing
	Multi-level menu access
	Blind or supervised transfer
	Call transfer advice message
	Alternative contact numbers
	Variable extension lengths
	Alternate action for Busy, No Answer, Reject
	Unadvertised routing options
	Password protected routing options
	Announced transfer
	Extension exclusion
Call Queuing Features
	Intelligent call queueing
	Queuing for extension groups
	Queue length indicator
	Leave queue options
	1 - 99 queues
	2 - 48 callers in each queue (limited by max port capacity)
	Position in queue announcements
	Reassurance announcements and sequences
	On-screen queue length and maximum time indicators
	Call transfer advice message
	Queue overflow in time or queue length
	TriStar high visibility wallboards	option
	TriStar wallboard display integration	option
Supervisor Facilities
	Windows administrator package
	Standard reports
	Service level analysis
	Holiday schedule
	Mouse operation
	Longest waiting call displays
	Number of calls waiting display
	Hourly call volume analysis reports
	Remote access	option
	Network access from Desktop PC	option
Special Features
	MessageManager module - volume message data capture	option
	VoxMail - personal voice mail module	option
	Integrated messaging	option
	Virtuosa module - music and messages on hold	option
	AnnounceManager module - structured telephone information	option
	Library of announcements module	option
	Uniform call distribution	model transfer
	Automatic call distribution	model transfer
	QC Reporta Module - advanced call management reporting	option
	MM Reporta Module - message data reporting	option
	Ink jet printer & leads	option

For further information, please contact Sales:
Tel: 01932 710710  |  Fax: 01932 710711  |  Email:
or use the Enquiry Form