Solutions – Utilities & Power Generation

Public utilities deal with complex issues over the telephone every day and the need to improve customer service standards has prompted many utilities to install call recording technology within their operations.

Power

The ability to efficiently monitor, evaluate and measure the performance of agents when dealing with customers has become vital for improving service as well as assisting in dispute resolution and meeting any compliance requirements.

Whether it is external communication such as disruption reports, power cuts, water leaks, accounts enquiries and complaints or internal communication for example concerning switching in high-voltage power networks or radio communication with vehicles, there is a Storacall call recording solution and interface to provide cover for applications with the highest demands for safety and traceability.

Our Utilities solutions offer you:

  • Secure password protected calls
  • Reliability and business continuity
  • Highest levels of system security and monitoring
  • Total recording across all communication platforms
  • Fast search and replay – every second counts!
  • Peace of mind knowing this solution is proven in your market place

And of course, all of this is backed by a company which has been in the telephony business for over 45 years.

Call our sales team today on +44(0)1932 710710