Storacall launches the Big Blue’s!

Blue's Enterprise Pro Call Logging Software

Storacall Voice Systems has just launched the new 'Blue's Enterprise Pro' call logging software for large organisations or multi site applications where typically there are 500 to 25,000 extensions and or high call volumes in excess of 300,000 calls a year. Blue's Enterprise Pro is MS-SQL server based software offering high level performance and security.

Blue's Enterprise Pro can centralise the phone traffic of an organisation's main and remote sites managing the telephone traffic of each PBX, which can include different PBX brands and models. In addition it supports any kind of connection with telephone traffic acquisition via TCP/IP protocol and via modem at scheduled times providing statistics on each site, department, cost centre, together with grouped information or details about a single call.

It provides extensive real-time and historical analysis, which is displayed using a range of simple to read graphs and tables. Information about monthly costs, incoming and outgoing calls, the number of unanswered calls and cost comparisons between individual departments are available at the click of a mouse. In addition information on budget overshoots, calls to prohibited telephone numbers, non-functional telephone lines, excessively long calls, number of rings to answer calls and other detailed information about company telephone use can be ascertained. These statistics can be delivered to the relevant manager or to several recipients automatically on a daily, weekly or monthly basis by e-mail as required.

In addition, alarms can be set up to notify managers as soon as something undesirable happens; such as, going over budget, calls to prohibited numbers, telephone lines that don't work, or too many calls not being answered.

As a multi-carrier system, Blue's Professional can handle call data being routed over more than one carrier network with different tariffs and uses this information for accurately calculating the costs of all calls. Tariffs can be updated over the internet and with the use of the tariff comparison tool the costs of telephone calls can be compared with what the calls would have cost with several alternative carriers based on real telephone traffic data. This also ranks the chosen carriers enabling the most cost effective carrier to be determined.

The solution is scalable and therefore grows with the company and prices start at £1475.00 + VAT. Further information and a 30-day downloadable trial version of Blue's Professional is available at: www.bluescm.co.uk or by calling 01932 710710.