Too small to be a call centre!

You don't need dozens of agents to be considered a call centre but to do a good job you do need call centre technology. In the past the cost of ACD systems were prohibitively expensive and often involved replacing your telephone system. That all changes with the new UltraVox CD60 Call Centre ACD system, which provides a cost effective solution whether you are a sizeable call centre or a team of people answering calls, taking orders or providing information.

The UltraVox will integrate with virtually any telephone system or Centrex service to give users or departments the latest call centre features they require providing as standard auto attendant, intelligent call queueing and ACD facilities. In addition the system incorporates an enhanced range of optional features for improving call handling and management of telephone traffic.

The optional modules include IVR, CTI, voice recording, wallboards, music or information on hold, volume message taking, structured information services, speech recognition, voice mail, e-mail and SMS notification, agent scoring, alert notification, CRM integration, VoIP call distribution together with call management reporting.

Storacall has been helping people answer their telephones for over thirty years, so if you would like to discuss a possible application contact Storacall.

More Details

For quotes and further information, please contact Sales on 01932 710710 or use the Enquiry Form.