Trying to juggle inbound & outbound telephone calls, emails and faxes?

The current contact centre environment increasingly requires agents to handle different types of customer contacts, complete more transactions and at the same time improve customer service levels. To meet this challenge Storacall has just introduced eQualise, which is an enterprise level CTI solution that integrates with an existing PBX and handsets.

It offers a rich set of inbound/outbound contact centre features including skills-based call distribution, voice, email & fax multimedia convergence, customer database enabled IVR, inbound, outbound or blended operation, soft phone telephony, predictive & power dialling, CRM support, voice mail and real time as well as historical statistics.

eQualise seamlessly manages inbound and outbound blended campaigns. The ACD manages the allocation of inbound interactions to agents supporting multimedia convergence of voice, email and fax interactions, with prioritisation always given to voice interactions over other media.

During peak periods agents can receive a barrage of calls and customers struggle to get through. At these times it is a difficult task to balance resources and demand whilst still maintaining customer satisfaction - eQualise with it's ability to queue calls, intelligently routed to the correct agent, enables managers to effectively allocate the available resources - maintaining a good relationship with customers.

eQualise is a very cost effective solution to make a contact centre more effective and enabling managers to identify and prioritise customer interactions whatever media they use.

More Details

A full eQualise information pack is available from Sales on 01932 710710 or use the Enquiry Form.