Free 'Guide to Call Recording'

In the past larger companies and organisations have mainly required call recording, but with ever increasing compliance rules effecting whole industry sectors like insurance and financial services, call recording is also increasingly becoming essential for smaller companies. A prospective purchaser of a recording system is faced with a large range of suppliers, equipment, technology and even more confusing terminology and product claims.

To help demystify the subject Storacall has just published a new twenty-page booklet entitled 'Guide to Call Recording'. It is a detailed and comprehensive guide providing potential users with all the information they need to choose a call recording system suitable for their requirements. The guide is designed to give as much general information as possible about Call Recording and to help potential users understand how call recording integrates into an existing telephony infrastructure and how it can benefit an organisation.

It is full of jargon busting information and includes an overview of recording technology, connection methods, recording applications and requirements, techniques of call recording together with pros and cons of extension versus trunk side recording.

In addition there is an explanation of features such as search criteria like CLI, extension, called line, time & date, call duration as well as customer specific information such as account, case or ticket number tagging. It also covers recording calls from an IP-PBX, CTI and SMDR support, storage and archiving, handset compatibility, call monitoring and remote access via the Internet.

A copy of the free Storacall 'Guide to Call Recording' can be obtained from Sales on 01932 710710 or use the Enquiry Form.