JobLine for call centre recruitment!

Storacall Voice Systems has released a new 'Jobline' software application for use in call centre recruitment departments. The application is designed for evaluating candidates for suitability for jobs in a call centre, prior to interviews being arranged.

Job applicants' telephone calls are answered and processed by the Ultravox call processor and utilising a Question & Answer module are asked to respond to a set of questions and example call centre scenarios. The applicants responses will then be evaluated for speed of reply, telephone voice, use of English, attitude, telephone manner etc.

The system issues each caller with a reference number and Supervisors can then use that reference to transcribe the responses and then critique them. This enables an organisation to screen candidates for their suitability for work in the call centre before interviews are arranged, thereby eliminating unsuitable applicants, reducing the amount of interviews to be held and thus reducing the amount of time and cost in an ongoing call centre recruitment programme.

The Ultravox is available in 4 to 64 port configuration and can provide high levels of storage of candidates responses, which may have to be kept for up to 6 months.

More Details

For quotes and further information, please contact Sales on 01932 710710 or use the Enquiry Form.