Handling patient callers!

In an ideal world, a caller wishing to speak to a dental practice would be connected immediately, but there are occasions when sheer volume of calls means patients are kept waiting. As the caller continually hears ringing their assumption is the receptionist is not bothering to answer the phone causing frustration and an inaccurate perception of the real level of service being provided.

The solution is the UltraVox Call Processor, which can be installed to upgrade and integrate with almost any legacy telephone system providing an improved telephone experience for patients.

The UltraVox answers and processes incoming telephone calls by providing callers with a means to talk directly with the relevant service they require. For example those wishing to cancel an appointment or wishing to speak to the pharmacy can be routed to the correct contact. The automated message taking facility can be used for those wishing to register with the practice or cancel an appointment and would free up valuable minutes for the operators at peak times. UltraVox can also be programmed to operate 24 hours a day and economically purchased or rented.

More Details

A full Ultravox information pack is available from Sales on 01932 710710 or use the Enquiry Form.