Saved Search - Searching Call Records

The Storacall ST Saved Search option is ideal when there is a requirement to repeat particular search criteria on a regular basis. The search could be for a set of agents, extensions, telephone numbers or particular days or times.

Saved Search

For example after searching for all the calls belonging to a customer's mobile, land line and works numbers you would like to keep this search for future use - With Storacall ST you can. After making the search as normal displaying the list of calls the user can just save the search criteria with a useful name and then it is available to use at any time in the future.

Likewise if you need calls for an agent from say last week or last month, just create the search, save it with a name like "John B's calls last week". Then each time you recall the search just change the “search week”, run the search and then save it again.

The saved search is unique to each users own login and can be recalled at any time, the parameters if required altered, i.e. date and run again. If it is required for more than one person to use the search a multi user login can be created and used.

The displayed list of calls can be exported as Excel data direct from the screen and if required the audio belonging to the calls can be exported as Wav files either one by one from the screen or in bulk using the simple Storacall API.

Our sales and support team will be happy to advise on Saved Search. Call +44(0)1932 710710 or Request a Brochure