Ultravox ACD Agent Interface

Agent Interface offers desktop control

The Ultravox Agent Interface gives each ACD agent a personalized control on the desktop of their PC that they can use to monitor or change their status.

The interface can also display information about an ACD group such as the number of agents currently logged in and the number currently available to answer calls.

This gives agents visibility of the overall state of their group and the calls queued to that group, thereby allowing them to make an informed decision about the most appropriate time to take a break or make themselves available to answer calls.

Agent Interface with Skill based routing

On systems that include the Skill based routing optional module, agents are able to log into more than one ACD group at the same time - the Agent Interface gives agents the ability to monitor call activity in multiple queues and to adjust their login status accordingly.

Agent Interface operation

The Agent Interface is a windows application that can be installed and operated on all the commonly used versions of the Windows operating system. The Agent Interface application communicates with the UltraVox server via the existing Local Area Network (LAN). It is designed to occupy a small area of the screen or even to run completely minimized in the system tray, thus allowing agents to continue using other workflow productivity or CRM tools while the interface is running.

With the application minimized in the system tray it is still possible to select a new status by right-clicking the mouse on the icon and selecting from the pop-up menu:

For further information, please contact Sales:
Tel: 01932 710710  |  Fax: 01932 710711  |  Email:
or use the Enquiry Form