The Storacall 'Receptionist'

The Storacall 'Receptionist' Routing calls by the spoken voice - 'You speak the name, it puts you through'. What could be easier? The system that gives you a cost effective 'operator free' environment for all call connections.. A revolutionary voice recognition, call routing and dialler system. It provides external callers with system intelligent call routing by spoken voice. 'They speak the name, it puts them through'. In addition for an organisation's staff it allows them to use their voice as a means of contacting people on the telephone without having to disturb the operator or refer to a directory.

Voice Activated Attendant

Company employees can also use the system to have access to any customer or business contact.

Departments, Companies or Resources (e.g. conference rooms) as well as people can all be made available on the system. The 'Receptionist' supports synonyms such as 'Mr Smith', 'John Smith', 'Director of Sales', or 'the one who deals with sales'. It also automatically disambiguates between people with the same or similar names. For example if there are two people with the name John Smith, the system offers the caller a choice i.e. 'John Smith in Sales or John Smith in Development'.

Each person can be called at multiple locations, (home, mobile, desk, secretary). The system allows contact numbers to be available only on selective interfaces e.g. a personal mobile can be made available on your speed dial but not on auto-attendant.

Auto Attendant - Handling incoming calls by voice recognition

This will ensure that callers to your company will be answered in a timely and professional manner, with a voice personality of your choice. No customer need ever be put on hold again by a busy operator. All customers will be swiftly connected by the system to an individual, a job tile or a department, directed by how you have configured the system.

The Storacall 'Receptionist' will increase your customer service levels by always providing a high quality telephone answering service, available over whatever hours you or your customers require. Rather than replacing your operator or staff, it allows them to carry out other productive work for your organisation. If required the Auto-Attendant feature can be used to only cover a specific part of your telephone system allowing for example access for your engineering team.

Expecting an Important call but can't wait around all day? Whether at your desk or out with your mobile, the mobility module of the 'Receptionist' will enable calls to be routed to you. With the Storacall call screening feature, only trusted callers will be sent direct to you, all other callers can be diverted to a destination of your choice.

Voice Dialler - replacing the internal telephone directory with voice activation

Frustrated with forgetting the telephone numbers of colleagues, departments, staff, suppliers and contacts. Fed up with the time and expense of having to update and reprint internal telephone directories? Bored with having to disturb the operator to connect you? - It is all an inefficient use of your organisation's time. The Storacall 'Receptionist' ensures this waste of resource disappears for ever.

The Storacall 'Receptionist' solution is simple - pick up the phone and say the name of the person or company you wish to call, our 'Receptionist' understands your request, looks up the number and dials it for you. There are no more short codes to remember, no numbers to look up, no more costly paper directories to maintain and your operatorscan attend to more productive activities. All this is accessible from even a standard telephone.

System Administration The 'Receptionist' is secure, robust and simple to use and can be administered from anywhere via a web based administration package. The administration package has been designed to be intuitive to use and very user-friendly. It ensures the information on the system is always up to date. The web based administration package also provides sophisticated call statistics and reporting. The ensure that callers receive the best customer service, it offers detailed statistics on resource usage and performance. Administrators are informed where there are possible issues and effective remedies are suggested making the 'Receptionist' is a straight-forward and easy to use business solution.

Real cost savings & benefits

The Storacall 'Receptionist' can offer real cost savings, plus many other potential benefits, for any size of organisation. The return on investment with a Storacall 'Receptionist' can be a matter of months and the solution offers ongoing financial savings, which can be substantial.

Key Product Benefits
	Your Customer is always professionally answered in a timely and consistent manner at any time of day or night - customers are no longer put on hold by a busy operator.
	A 24/7 operator service at a fraction of the price this service would normally cost.
	Ideal for the growing company, as it allows operator/'Receptionist' costs to be controlled.
	The system allows your staff to pay attention to customers on your premises rather than connecting calls.
	The system give you better customer relationship management - customers get straight to who you want them to!
	No-one need remember telephone numbers, no more costly company directories to maintain or lose.
	Your valuable/important external contacts (customers/suppliers) are in an easy to administer and globally updateable and updated system.
	Greater functionally on the desktop with any phone.
	Potential cost savings for corporate users when calling in from a mobile sto connect via the company directory database - less 192 calls.
	Staff will communicate with ease with other staff in your organisation.
	Safety when calling in from a car to use the company directory database
	Ideal for partially sighted employees or use in an emergency.
	The Storacall 'Receptionist' so efficient it's out of this world.

System compatibility & installation

The design of the 'Receptionist' is modular therefore allowing new emerging technologies to be easily incorporated. The 'Receptionist' is telephony interface independent, supporting the major primary ISDN protocols and analogue connections. It does not require any CTI interface, as the system is switch/PBX independent. The system also supports existing voicemail integration. Therefore your investment in your existing telecoms infrastructure is secure.

Using Industry standard Information technology, the Storacall 'Receptionist' can connect with any telephone system via any make of PBX, using either DASS, DPNSS, EuroISDN or QSig digital protocols, or an analogue connection. If you have a Virtual Private network, then the Storacall 'Receptionist' is available to all nodes and users on the network.

During installation, contact names can be easily imported from your existing corporate database in a CSV file. Again Storacall can offer a Lists of Names Conversion Service. This service includes data cleansing, formatting and the importation of the contact names for you.

Initially the 'Receptionist' is supplied with all system prompts recorded by a professional recording artist. To keep your prompts up to date following changes or additions to your directory the 'Receptionist' comes with a comprehensive easy to use recording tool or for consistent professional recordings Storacall or our recording service partners can offer an ongoing recording service.

In the absence of a recorded prompt being available to the 'Receptionist', the 'Receptionist' uses advanced text to speech technology to enable you to update your directory instantly. A key feature of the 'Receptionist' is that it is speaker independent and will therefore recognise any voice regardless of accent or dialect.

For digital connection to the PBX, the 'Receptionist' supports route optimisation and path replacement, ensuring that your phone lines are never tied up for longer than necessary by the 'Receptionist'. The 'Receptionist' system also supports any least cost routing enabled on you PBX.

'Receptionist' Specifications
Hardware
	Industrial strength server (rack mountable)
	Network & Digital or analogue telephone connection
	Optional monitor, keyboard and mouse
Software
	'Receptionist' Application
	Recording Studio
	Web server administration and client.
Technology
	The 'Receptionist' uses Telephonetics® technology
Features
	Advanced natural language voice recognition technology
	ISDN & analogue connection
	DASS, DPNSS, EuroISDN or QSig protocols
	Switch/PBX independent.
	Spoken voice auto call routing
	Spoken voice speed dialling
	Synonyms support
	Call screening
	Selective interfaces for contact numbers
	Existing system voicemail/call processing & ACD integration.
	Least cost routing compatibility
	24 hours a day, 7 days a week operator reality
	Computer Telephony Integration
	Multiple location call distribution
	Text to speech technology directory updates

For further information, please contact Sales:
Tel: 01932 710710  |  Fax: 01932 710711  |  Email:
or use the Enquiry Form