TeleVantage PBX

Overview TeleVantage PBX Features TeleVantage PBX - software-based phone system. TeleVantage® is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology available today. Built on an open-systems architecture and supported by world-class industry standard Intel® hardware, TeleVantage provides probably the most advanced phone system available today with future-proof architecture for tomorrow.

The TeleVantage PBX system supports up to 192 trunks and 480 extensions and the Small Office Edition provides an affordable Turnkey Solution for Small Businesses. TeleVantage allows the use of a wide range of standard analog handsets as well as support for digital and IP phones and with the new Intel NetStructure PBX-IP Media Gateway, TeleVantage also directly supports ADSI feature phones from Cybiotronics or Aastra.

TeleVantage provides intelligent call management, ACD, graphical interface, IP telephony, Web browser capability, voice recording and messaging. An intelligent, Windows-based interface provides complete call and message control from your PC desktop. Conference calls, forward, transfer or screen your calls with the click of a button.

TeleVantage is easy to use, an intuitive Windows interface puts all basic and advanced features at your fingertips, reducing the learning curve and increasing productivity. Drag-and-drop to transfer or conference calls; point and click to call contacts, listen to or screen voice mail, or forward calls. Even without a PC, phone users hear clear, verbal menus to guide them through all call handling actions (transfers, conferences, parking), voice mail options, and account setup choices.

Using the built-in Internet Gateway you can Transparently tie multiple systems together, letting distant branch offices act as one and open APIs let you extend functionality with add ons and integrate with other applications. With no proprietary hardware to replace and easy software upgrades, you can easily keep pace with future improvements.

Ideally suited to today's mobile and "virtual" workforce, Televantage allows full remote access via phone or Web browser letting remote users work from anywhere in the world and "Follow-me" call forwarding makes sure you get your important calls whether you're at work, at home, or on the road. Administrators can manage the system from anywhere on the network or even remotely. With TeleVantage, you're always in touch.

TeleVantage PBX Features include:

Complete software-based phone system Full PBX functionality RAID drives and UPS support All trunk types supported (Analog, BRI, T-1, E-1, ISDN PRI/CAS, Internet) Expandable to 192 trunks, 480 stations Analog, digital, IP phones Built-in IVR Toolkit Multiple music on hold sources Powerful call control Voice guided multi-lingual telephone interface Easy Windows-based desktop interface Cross-platform web browser interface Screen calls with PC or phone Visual multi-line call handling Caller ID display on PC or CLASS phones Drag-and-drop transfers and conferences One- click conference on call waiting High density (up to 60 party) conference calls Grab and hold ringing calls Park/unpark calls Ringback for calls left on hold or parked Pick up calls within workgroup or company Extensions pane with user "on phone" status Personal Call Log with notes Customizable ring patterns for call types Automated call handling by personal status Do Not Disturb, Out of the Office and other custom statuses Intercom and paging through phones Hot line automatic off hook calling Full-featured voice mail Visual voice mail display with caller name Click to reply, forward, or call back a message Export to .WAV file Password security, enforceable rules Screen messages as they're being left Pull callers out of voice mail Bookmark important sections of long messages Callers can specify callback number Multiple personal greetings Personalized greetings for special callers or dates/times E-mail/pager/call out notification of new messages Voice mail delivered to unified e-mail inbox Microsoft Exchange synchronization Urgent and private message flags Remote access via phone or Web browser Auto-delete old messages Custom, sharable message folders Adjustable maximum message length Message waiting light Stutter dial tone to indicate new messages Automatic dialing to return call Integrated contact management Company, workgroup and personal contacts Contact identification w/o requiring caller ID One-click dialing Use existing contact databases Custom shareable contact folders Custom call routing and greetings by contact Screen-pops for contact calls Change language based on contact Predefine account codes per contact Act!, Outlook, Goldmine, FrontOffice support "Follow-me" call forwarding Easily route calls to multiple internal or external locations One-key forwarding to where you are Forward calls differently by caller or personal status Screen forwarded calls using verbal prompts Password-protect forwarded calls Multi-level auto attendants Automated or receptionist answering Extension dialing or DDI Dial-by-name directory Schedulable greetings and routing for holidays and off-hours Record or import greetings and menu prompts Caller choices can deliver custom data to agent screen pops or change language (e.g. Spanish) Timeout routing to any extension or attendant Auto fax detection and routing Point and click administration Windows-based administration from any location on the network Software-based trunk setup Device Monitor for real-time trunk/station status Comprehensive exportable call log Public and personal workgroups Easily add, delete and modify users Individual or role-based permissions Multiple tenant or department support Dialing and feature restrictions Account codes: forced, verified or optional Configurable routing services for least cost routing Trunk usage reports Monitor use of system space and resources E-mail notification of alerts, special events Context sensitive help, on-line manuals Internet ready Easy-to-use Internet trunks and dialing services Standard H.323 VoIP support IP Gateways tie distant Servers together Call local numbers from remote servers Microsoft NetMeeting "Click to call" support H.323 Phone support Remote access Complete visual access via Web browser Phone login for voicemail and account setup Remote call screening Change greeting, forwarding and personal status from any phone Comprehensive call center Single-point access to create and manage queues Call distribution based on agent performance, top down, round robin, simultaneous ring Redirect calls if queue is too busy Inbound/Outbound/Blended queues Coaching and monitoring to train new agents Real-time agent and queue statistics Full-featured Call Center Reporter based on Microsoft Excel Automatic call recording by queue or agent Multiple, threshold driven hold prompts Bail out options to voicemail, or any extension Priority routing for important callers Multi-tier overflow agents Individualized agent and supervisor permissions Queue sign in/out, break, unavailable status Customizable wrap-up time per agent Extendable, open, standards-based Easy software-only upgrades MAPI and SMTP e-mail support TAPI service provider support SMDR interface support SQL Server database COM-based SDK for custom add-ons and IVR development

Minimum server requirements:

Complete software-based phone system Pentium 400 MHz PC 256 MB RAM Windows 2000/NT 4.0 Server (Professional for 10 users or fewer) Intel Dialogic telephony boards Any standard phone: speaker, corded, cordless Or CLASS or ADSI feature phone