CTI Manager - Computer Integration CRM
CTI Manager options provide standard or bespoke integration with computer databases and CRM packages to initiate Smart agent applications to help with caller's requests. The system uses line CLI, voice recognition, number dialled or touch-tone entered input to determine how to process a call, forward it to the appropriate group of agents or departmental queue.
The system can then match the caller with the appropriate database, application or specific record and display this on the agent's computer terminal (Screen popping) so that the agent has the relevant information to deal with the caller.
This can be used for example to deal with callers by customer ID, account number, employment number or document number.
For further information, please contact Sales:
Tel: 01932 710710 | Fax: 01932 710711 | Email:
or use the Enquiry Form |
