Overview
DodgeBox Features
DodgeBox Examples
DodgeBox Overview
The DodgeBox is a software module in the Storacall UltraVox system. The DodgeBox can run as a stand-alone automated attendant system or integrated with other UltraVox modules to provide a complete Call Processing Solution. The UltraVox will connect to virtually any telephone system.
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Relieves Operator Pressure |
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Economical DDI Alternative |
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Flexible Configuration |
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Automated Attendant
The DodgeBox Automated Attendant module allows callers to route their calls directly to particular extensions or departments without having to speak to an operator. The DodgeBox acts as an 'automatic operator' and can relieve the pressure on operator staff. It is of particular benefit when a large proportion of calls are from regular callers, or when calls need to be directed outside the hours when the switchboard is manned.
Flexible Access Methods
The DodgeBox module may be set up so that callers knowing the extension number may dial it directly. Alternatively, callers may select particular personnel or departments from a multi-level menu structure, or from a flexible list. The DodgeBox will be configured to the exact needs of the organisation. |
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As standard, callers can use the keys on any tone-dialling telephone to access menu options, or they may select using positive voice detection. Optional UltraVox modules allow callers to use spoken digits or older 'rotary' style telephones.
Optional Contact Points
The DodgeBox may not only divert callers to local extensions, but may also connect them to remote extensions via a network or Centrex service, or to mobiles or other numbers, such as home. This may either use the facilities of the connected phone system or the UltraVox's integrated trunk-connect module.
DDI Alternative
DDI, or 'Direct Inward Dial' allocates a different telephone number to each extension. The DodgeBox provides DDI type facilities at a lower cost and with the added benefit of a spoken directory for callers not aware of their contact's number.
UltraVox
The Automated Attendant is one of the most frequently used call processing facilities. The modular structure of the UltraVox means that the DodgeBox may be installed with minimal configuration and investment as a stepping stone towards a fully configured call processing system. The DodgeBox will integrate fully with all UltraVox modules. As an example, the VoxMail Voice Mail will allow callers to have the option of leaving a message when an extension is unanswered or busy.
| DodgeBox Standard Features |
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Dial by Extension Number or Department |
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Extension Number Translation |
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Extension Queuing |
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Multi-level Menu Access |
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Blind or Supervised Transfer |
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Alternative Contact Numbers |
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Variable Extension Lengths |
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Alternate action for Busy, No Answer, Reject |
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Screened Transfer |
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Announced Transfer |
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Extension Exclusion |
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Links to Voice mail
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Simple Extension Dial Example
'Thankyou for calling. If you know the extension you are trying to reach, please dial it now,
otherwise hold for an operator.'
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No response or invalid extension
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Extension busy
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No answer
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Extension available
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'I'm sorry, the person you are calling is on the phone. Press 1 to wait, 2 to try a different extension or 3 to return to the operator.'
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'I'm sorry, the person you are calling is not answering. Press 1 to leave a message, 2 to try a different extension or 3 to return to the operator.'
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Simple Menu Choice Example
'Thankyou for calling. If you would like to contact someone directly, please press the 3 key now,
otherwise hold for an operator.'
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No response or invalid extension
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Key pressed
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'For the Sales department press 1, for Marketing press 2, or for Support press 3.
Press 0 to return to the operator.'
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1 pressed
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2 pressed
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3 pressed
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'For James Hind, press 1. For Mary Smith, press 2 or for Simon Hale, press 3. For the operator press 0.'
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'For James Hind, press 1. For Mary Smith, press 2 or for Simon Hale, press 3. For the operator press 0.'
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'For James Hind, press 1. For Mary Smith, press 2 or for Simon Hale, press 3. For the operator press 0.'
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Extension
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Extension
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Extension
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For further information, please contact Sales:
Tel: 01932 710710 | Fax: 01932 710711 | Email:
or use the Enquiry Form |
