Call Processing Solution

Overview UltraVox Components UltraVox Modules Companion Storacall Products Feature and Specification Overview UltraVox Overview Whether your requirement is for a simple queuing and messaging system or an integrated call centre solution to automate the handling of many thousand calls a day, the UltraVox is the answer.

The modular structure of the UltraVox means that the cost is scaled to the business requirement.

Maximise Investment

The UltraVox is a call processor, designed to closely integrate with your existing telephone network and take control of your calls. The UltraVox software modules use the structure of the telephone system or Centrex service to control telephone traffic. The UltraVox adds intelligence and flexibility to almost any phone system with minimum disruption and cost. Handsets and wiring will require no change and the need for operator retraining is minimised.

Robustness

The UltraVox runs on Microsoft's Windows operating system, acknowledged for resilience and stability and the basis for a new breed of voice and data telecommunication packages. The highest quality hardware components are used, including Dialogic voice processing cards. NT ensures connectivity with a wide range of networks, allowing the UltraVox to become integrated with your data network, now or in the future. In the unlikely event of a total UltraVox failure, a fall-back mechanism will be arranged such that your callers are routed to a manned extension. The UltraVox can be the core of a bullet proof call handling infrastructure.

The UltraVox Components:
	Menus The structure of the UltraVox allows it to be configured to meet your precise business needs. Building blocks within the basic UltraVox software can be combined to produce systems ranging from the simple to the very complex. The most basic 'block' is a tone menu, which invites a caller to select from a series of options. Tone Menus can be constructed to many levels, and carl be used to allow callers to access information, or link to other UltraVox modules.
	Multi-service Operation The UltraVox may serve one department or many, from a single unit. The options that a caller hears can be independantly configured to the needs of each department. With a DDI (Direct Dial In) service, the UltraVox can offer many hundreds of different services, finding applications in the telephone information service or bureau markets.
	Auto Timers Multiple auto timers may be programmed so that the options and messages which the caller gets can be appropriate for the time of day, or day of week. Holiday dates can be programmed in advance, so you do not leave callers to queue indefinitely on Christmas Day. for example. Each department can have its own timer schedule.
	The Supervisor Console The console provides an unsurpassed level of visual feedback on the operation of the UltraVox. The progress of each call through the system may he monitored and many thousand elements of statistical and management information are updated in real time and may he selectively displayed. An UltraVox will not let you lose sight of your call traffic.
	Installation The UltraVox will be installed by Storacall Engineering, a team dedicated to installing and integrating Storacall products. Installation will require no specialist work from your system maintainer and a close consultative approach at all stages ensures that the system will meet your requirements at all stages of the installation project.

UltraVox Modules

The range of Software and Hardware Modules available on the UltraVox includes the following and is constantly being enhanced under Storacall's Continuous Development Program. Modules may be combined using the UltraVox's flexible menu structure.

	DodgeBox Automated Attendant data ref 6000 An Automated Attendant allows callers to direct their call to particular extensions or departments without having to speak with an operator. The DodgeBox module may be a stepping stone to a fully implemented UltraVox Call Processor, since it may be installed and configured simply and at minimum cost.
	QueueCall Call Queue Management data ref 1000 When the volume of call traffic exceeds the capacity to answer, queuing calls may become a necessity. The QueueCall module structures the way in which callers queue for operators, extensions, departments or ACD groups. Callers have control of their call within the queue and managers have full visibility of queue status.
	Equate ACD Automatic Call data ref 2000 The Equate provides all the ACD functionality necessary for a busy Call Centre by using the structure of a connected telephone system or Centrex service such as BT's FeatureNet. Intelligent call distribution and real time management of agents via multiple consoles is achieved at a low cost per agent. Options include call recording.
	VoxMail Personal Voice Mail data ref 5000 The VoxMail module provides a fully functional voice mail system within the structure of the UltraVox. Many thousands of users can have individually configured mailboxes with a variety of paging options. Messages may be emailed to recipients, providing Unified Messaging and this can form part of a call centre contact strategy.
	MessageManager Voice and Data Capture data ref 3000 Where high volumes of telephone messages need to be stored, or complex information gathered from the caller, the MessageManager module provides the solution. Ideal for brochure requests and order taking, the MessageManager may prompt the caller for information, either spoken or entered via the keypad.
	Virtuosa Music on Hold data ref 1500 The UltraVox may provide a program of music to callers on hold within the system or via a feed to a connected telephone system. Music may be stored within playlists, to ensure that callers placed on hold have a varied program. A license-free music library is available.
	Reporta Call Management data ref 8000 Where the UltraVox is configured to process incoming calls, management feedback is essential to ensure that the Call Centre or business is performing with maximum efficiency. The Reporta module provides tabular and graphical reports which may be easily customised and may run on the UltraVox NT server or a networked PC.
	AnnounceManager Information Announcements data ref 4000 All configurations of the UltraVox are capable of providing information to callers via a series of menus and recorded announcements. The AnnounceManager module enhances the mechanism for structuring recorded information. Multiple services can operate on one UltraVox calling upon recordings stored in libraries and lists.
	Agent Logging Voice Logging for ACD data ref 2102 The Agent Conversation Recording option for the UltraVox with Uniform Call Distribution or Equate ACD provides selective, random or blanket recording of an agent's conversations. Recordings can be used for monitoring or training purposes, combined with the management information from the Reporta.

Companion Storacall Products

	Personnel Contact When an emergency or incident occurs, it is sometimes necessary to contact a group of individuals. Storacall's emergency contact systems allow sophisticated contact patterns to be set up using a variety of media.
	Voice Logging Storacall's wide range of voice logging and data logging products can serve from one to hundreds of telephones lines, recording to analogue or digital media.
	Communications Server The days of the stand-alone telephone system are numbered. With voice and data convergence accelerating, many companies are considering technologies that make the phone system part of the data network. Storacall's product strategy incorporates integrating the UltraVox with server based phone systems which can support small, medium or large call centres.

UltraVox Feature and Specification Overview

The UltraVox base system includes the following as standard.The UltraVox will operate as a stand-alone announcement and messaging system with no additional modules.

	Unlimited Tone Menus	Full GUI Display of Line Activity
	Unlimited Positive Voice Menus	32 bit Sound Card
	5 Departmental Messaging Boxes	15in sVGA Monitor
	Multiple Auto-Timers and Calendar Options	10 base T Ethernet Connectivity
	2 -240 Connected Line/Extension Capacity	Over 400 Hours of Voice Storage
	Multiple Line Groups/DDI Services	PIN Code Protected Configuration
	Remote Access Maintenance	Standard Reports Package
	Windows NT 4.0 Operating System	Prompt Management and Text Repository
	Unlimited Recorded Announcements/Prompts

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