Supervisor Console Overview
The Equate Supervisor Console is a powerful management tool for real-time control of agent resources in a busy Call Centre.
Version 5 Software now available, lots of new features, displays up to 6 groups at once. A brochure is being prepared.
Multiple Consoles per System
The Supervisor Console is a Windows based application which can run on one or more PC Workstations connected to the UltraVox Equate ACD server via a Local Area Network.
This means that several supervisors may monitor the progress of calls to an ACD group, or where the Equate serves more than one group, each supervisor may independently monitor groups within their jurisdiction. |
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Equate Supervisor Console can be used with UltraVox or with QueueCall 7.
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Real Time Display of Agent Activity
Icons clearly show the status of each agent as calls are presented. The icons will change as the agent's station rings, the call is answered, during wrap-up and when the agent returns to idle. Agents in . Do-not-Disturb' will be identified and, if relevant, the particular activity to which their time is assigned.
Drag and Drop Agents
As call queue conditions change, a supervisor can log agents into groups or move them from one group to another by simply dragging the agent's record into the appropriate area. Two groups are visible on each console program which may be selected from any of the groups on the Equate. It is possible to run multiple console programs on one console to see more than two groups.
Agent Performance Summary
Double clicking on a particular agent's record shows a summary of today's activity and allows modification of their current status. A supervisor may quickly identify under-performing agents. For more detailed historical information, the Reporta Call Management module may be run on the same PC as the Supervisor Console.
For further information, please contact Sales:
Tel: 01932 710710 | Fax: 01932 710711 | Email:
or use the Enquiry Form |
