VoxScore QA - Call Quality Analysis Package

VoxScore QA - Call Quality Analysis Package. Affordable Quality Monitoring Scoring and Reporting Software for Call/Contact Centres and all companies who conduct business by telephone. Easy to set up and use Score sheet templates with points per question and text comments Graphical software to view and replay recorded calls on a PC Scored results data-based Range of standard text and graphical reports Import standard .WAV sound files from existing recorders/sources Text and graphical reports; instantly review performance of individuals, groups, or all Compatible with Storacall voice recorders and UltraVox call processing ACD systems Standalone Live Monitor and Score

Consistent quality evaluation provides a platform to train staff, manage rewards and maintain motivation

Quality Analysis

VoxScore QA is an affordable telephone call quality analysis package for small to medium sized call centres and enterprises, who wish to improve performance and tele worker skills by providing training feedback using voice recording or Live feed and a software package which provides for a fair consistent method of appraisal.

A customer-handling employee can be equipped with the best available technology that money can buy, but if the behaviours, attitudes and skills are inappropriate the customer will experience dissatisfaction and total potential revenue will not be achieved. In a contact centre, it is not just the productivity of a call, but the quality that is important.

Templates

Flexible score sheet templates forms enables users to type in the quality assessment questions and change as required. Different score point values can be allocated to each question. The software is supplied with a selection of industry standard quality assessment questions.

Weighted Values

Users can allocate different points scored for each question depending on importance, for example you might allocate between 2 - 5 points for standard questions but for business critical information then you may increase to between 10 - 20 points. From the results you will soon identify where training is required or failure to comply with standards.

VoxScore Reports Text and graphical management reports are available at the touch of a button and scored data can be printed out or exported to other software packages such as Excel. Individual averages Individual versus team average Trends League Tables Software is supplied on a CD with PDF user manual.