Overview
TriStar Data Fields
TriStar Types
Clear Visibility of Real Time Activity
In a call centre or busy switchboard area, it is not always easy to gauge when call waiting times become a problem. One or more TriStar high visibility wallboards may be wall or ceiling mounted to give all those involved in taking calls a clear view of the state of call queues and real time information on call handling. As well as providing warnings, the TriStar Wallboards give agents and operators immediate visual feedback on performance. Wallboards can provide added incentive for agents to provide a good level of customer service and to meet target levels.
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Different Sizes for Different Applications
The TriStar wallboards available, range from an economical 15 character red display to a two-line 42 character tri-colour unit. The use of different colours clearly discriminates between information data shown in the idle state, and live queue data when there are calls in the queue. |
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In a networked UltraVox system, wallboards may be driven independently from different consoles, so a department or ACD group can have one or more displays showing local information only. |
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Flexible Data Options
The UltraVox System Console controls the data that will be shown on each group of TriStars. Changes may be made rapidly to the fields of data and the time between changes of display. The display on the TriStars is echoed by 'mini-wallboards' on the QueueCall section of the Supervisor Console screen. More sophisticated options may be set up to show more than one queue on a single wallboard, to alternate between different pieces of information or, as an optional module, to show free text, entered by the Supervisor or selected from a library.
| Each Console in a networked UltraVox system will support one or two addressed 'chains' of TriStar wallboards (i.e. wallboards linked to show the same information). Each chain is controlled by the mini-wallboard display on the Supervisor Console and can be quickly changed to show different information. There is no limit to the number of TriStars in a chain. |
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| Configuring TriStars from the Console |
Quick Data Change
The 'mini-wallboards' on the QueueCall section of the Supervisor Console reflect the information shown on the TriStar Wallboards. Changing the information is a simple matter of right-clicking on the display and selecting the data from a drop-down menu.
In a system with multiple queues or ACD Groups, the data can reflect a single queue or a summation of all the queues. The fields that can be shown are all updated immediately a call finishes and the wide library of real-time data is unique to the UltraVox. The period for which data is valid may be switched between 15 mins, hourly, daily and weekly.
Normally, when calls are queuing in the selected queue, the display will show the number of calls in the queue and the time that the longest call has been waiting. However, you can program the TriStar to alternate between this data and totalled information with a frequency of your choice.
TriStar Configuration Options
The configuration options screen allows access to the more detailed configuration.
Two separately addressed 'chains' of TriStars may be set up for each Supervisor console and there can be unlimited numbers of TriStars in each chain. |
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Each TriStar can be mapped to a particular mailbox, when it is required to show the number of new messages that arrived. This is very useful when callers have the option as to whether to queue or to leave a message.
Free Message Text Option
This optional module allows the Supervisor to enter text via the console keyboard and have that text immediately displyed on one or more TriStars connected to the UltraVox. Messages can warn agents of problem situations, such as to warn to expect a number of calls because of a system failure, or to inform and encourage good performance. A number of messages can be stored in a 'library' so that they may be quickly selected when a problem arises. On three colour TriStars, the colour for each message is also stored.
| TriStar Types |
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 1 Line: 15 Character Red |
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2 Lines: 16 Character Red,Yellow,Green |
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2 Lines: 21 Character Red,Yellow,Green |
For further information, please contact Sales:
Tel: 01932 710710 | Fax: 01932 710711 | Email:
or use the Enquiry Form |
