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Voistore Communications Recorders
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Commercial Recording Solutions :: Voistore
The telephone continues to be one of the most important methods for business organizations to communicate with their customers and suppliers. Call recording gives you a permanent record of telephone conversations providing an invaluable tool for large and small businesses alike.
Some organizations may be required to capture every call for legal compliance management or dispute resolution, while others monitor and use recordings for training staff, marketing evaluations and to improve the customer experience. |
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Whatever type of recording requirement your organisation may have, the Voistore Range provides a highly flexible reliable solution. The application software is built around open standards technologies and the hardware is based on COM components to give the benefit of simple integration, expandability and easy maintenance.
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All Voistore systems have a true web-based interface giving easy access to call recording playback, reporting and configuration locally via LAN, or globally via the Internet and advanced voice compression technology minimises the cost of archive storage and ensures fast access to recordings.
Voistore supports trunk-side, extension-side, IP and radio recording, which can be mixed within the same system together with Integration with telephone systems via data or CTI port.
Voistore is available in Live, Lite or Slim formats providing cost effective solutions for large CTI contact centres as well as small business and professional applications |
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Voistore Slim
Voistore Slim is designed to provide cost effective and reliable recording solutions for small to medium sized organisations or departments requiring 4 to 16 channels of recording.
Voistore Slim is ideal where recording facilities are required for quality, training or verification applications and where budget is limited. Because the design is modular, additional recording channels and upgrade within the Voistore range is available as an organisation's requirements grow.
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Voistore Compact
Voistore Compact is a mid-range call recording platform designed to provide cost effective and reliable conversation recording solutions for small to medium sized organisations or departments requiring 4 to 32 channels of recording.
Voistore Compact is ideal where recording facilities are required for quality, training or verification applications. Because the design is modular, additional recording channels and upgrade within the Voistore range is available as an organisation's requirements grow.
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Voistore Lite
Voistore Lite is a mid range call recording solution supporting from 4 to 64 channels per server, ideal for growing or medium sized organisations where high level recording facilities are required for quality, training or compliance applications.
Because the design is modular, additional recording channels and upgrade within the Voistore range is available as an organisation's requirements grow.
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Voistore Live
Voistore Live is an Enterprise level advanced and scaleable Computer Telephony Integration (CTI) voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations.
It supports from four to hundreds of channels, integrating with leading ACD, PBX and CTI middleware and Storacall quality performance monitoring software.
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Voistore IP Live
Voistore IP Live - The deployment of VoIP is becoming increasingly prevalent and because the Voistore IP Live records the RTP signal it is able to record all VoIP protocols providing compatibility and integration with most industry leading VoIP telephony platforms.
Also because Voistore allows different line types to be converged within a single chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched telephony networks, thus preserving investment in traditional ACDs/PBXs.
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VoisCoach - Quality Call Centre Monitoring and Coaching
VoisCoach is a Quality monitoring and learning solution to enable your contact centre to deliver a consistently positive customer experience and can be used with your existing voice recorder or one supplied by Storacall. VoisCoach takes a fresh look at the process of contact centre quality management.
Today's contact centres have the potential to build customer loyalty demonstrate the Brand values and generate 'sales through cross and up selling. Success in CRM programmes is dependent upon call handling advisors deploying positive behaviours, and therefore makes quality management an essential process. However, VoisCoach is much more than traditional 'quality monitoring'. VoisCoach has been developed to go beyond quality monitoring by including online learning and coaching tools. This enables to ROI to be more attractive due to a broader span of influence on performance achieved through the various capabilities of VoisCoach.
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Voiscore - Call Quality Analysis Package
Voiscore is an advanced web based call quality analysis package to help improve agent performance and skills by providing training feedback using voice recordings or real time monitoring and a highly featured evaluation software package to provide a fair and consistent appraisal.
Voiscore Software enables users to objectively Analyse Calls and keep a complete and accurate record of performance as well as other issues discussed at a session. Many aspects of performance can be accessed comparing the performance of individual agents, teams or the Centre as a whole.
Comprehensive performance reports can be accessed at any time and Voiscore also includes powerful Community notice boards, schedules and statistics. Evidence from call centres shows that there is a direct relationship between the frequency of evaluation and training and the Performance of Agents.
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