Voistore IP Live :: Flexible, reliable and expandable recording solutions for Enterprise level VoIP applications
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Web-based interface |
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Advanced voice compression |
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Fast search and retrieval |
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Rock-solid reliability |
Voistore IP Live
The deployment of VoIP is becoming increasingly prevalent and because the Voistore IP Live records the RTP signal it is able to record all VoIP protocols providing compatibility and integration with most industry leading VoIP telephony platforms. Also because Voistore allows different line types to be converged within a single chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched telephony networks, thus preserving investment in traditional ACDs/PBXs and supporting transition to VoIP telephony-based solutions.
Voistore IP Live is an Enterprise level advanced and scalable CTI voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations.
VOIP Direct Recording: By analyzing packets passing through a network switch and by using software only for recording, other equipment is not necessary.
Voistore IP Live features:
True Web-based Interface
Voistore IP Live is a new-generation, highly expandable call recorder with a true web based interface. Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the internet as well as the LAN. It even supports ÔReal-time' monitoring from multiple remote workstations.
Advanced voice compression
By recording the RTP signal Voistore IP Live is able to record all VoIP protocols. Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent recording stored using conventional ADPCM encoding. For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks. The advanced design allows you to search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network or the internet with multiple recorders using channel and agent ID.
Comprehensive Integration
Voistore IP Live integrates via CTI and other interface ports, such as JTAPI, to a wide range of IPBXs and ACDs, It supports SQL Server for easy querying and retrieval for superior real-time CTI capabilities.
Call storage & archiving
Voistore IP Live is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required.
Seamless CTI Interface
Voistore IP Live allows you to monitor and record all the calls throughout the CTI call centre. Using the powerful built-in database searching and reporting facilities, a wide range of call information can be retrieved by various search criteria.
Typically, database fields can include Caller ID, Agent ID, Customer reference number and Campaign ID. Voistore IP Live supports freeseating so that calls made by a specific agent/trader can be searched immediately and played back quickly regardless of the location/extension used. |
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Recording Options
Voistore Live offers Total recording, Selective recording, CTI Recording, Time scheduled recording, Event Driven recording, Rules based recording, Random Recording and Real time monitoring.
Easy to access a call
Voistore Live saves call information in an advanced central database, which is easily searched using the web browser interface. This capitalises on the existing, familiar IT infrastructure to give virtually instant call playback from any authorised PC. Access is controlled via password-protected user accounts. A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.
Call Recording Solutions
To see full range of call recording solutions visit the Call Recording Product Index.
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