Storacall - Car Dealerships

Car dealerships make and receive a large number of telephone calls each day. Incoming calls need to be answered quickly and call handling standards maintained at a constantly high level across all sectors of the business be it sales, service parts or administration departments ensuring dealerships provide high quality customer service and high levels of customer satisfaction.

Calls need to be answered and directed to the correct department first time and often a record of what is said over the phone needs to be kept. This is particularly important for compliance purposes where a car dealership offers customers financial products such as Hire Purchase or Personal Contract Purchase plans.

Car Dealers Call Recording

Storacall provides innovative, reliable and affordable call recording solutions to help car dealerships improve their business operations. In addition car dealerships are looking for good value, so solutions need to be cost effective, robust, reliable and quick to access, that’s why Storacall solutions ensure you find the communication information you require quickly and easily, whilst helping to streamline processes and help car dealerships to drive sales, improve staff performance, win and retain customers.

Call recording is also a powerful training tool enabling managers to identify training needs and improve performance by listening to how staff handle calls. In the motor trade, where customer service is key, it is important to retain customers and impress new prospects by dealing with their calls in the right way. At the same time, recording a call can help to eliminate misunderstandings that can confuse or upset customers as well as help safeguard employees from abusive customers. Call recording also helps with FCA and TCF compliance.

Storacall offers the solution whether you’re recording to help manage complaints, provide support and training for staff or as a way to ensure that organisations have irrefutable records of dialogue with customers and others for compliance and dispute resolution. Added resilience such as dual power supplies, mirrored raid drives and resilient storage to NAS give you that added peace of mind. From 4 to 4,000 channels, Storacall solutions are totally flexible, totally manageable and totally affordable. Solutions can also be supplied so that the call recording system is PCI compliant for when customers give their credit card details over the phone.

Our Car Dealerships solutions offer you:

  • Secure password protected calls
  • Send copies of calls to staff or other authorities
  • Reliability and continuity
  • Highest levels of system security and monitoring
  • Total recording across all communication platforms
  • Fast search and replay – every second counts!
  • Peace of mind knowing this solution is proven in your market place
  • FCA TCF PCI Compliance

And of course, all of this is backed by a company which has been in the telephony business for over 45 years.

For a full information pack and Guide to Call Recording ring +44(0)1932 710710 or email us.