Storacall ST Professional

The Storacall Professional call recording system is designed for small and medium sized businesses that require a flexible competitively priced and professional solution. The system is highly featured and suitable for single or multiple sites and all blends of telephony. It has a true web-based interface so administrators, reviewers and agents simply require a browser and the appropriate security password to access all aspects of the system including call recording playback, reporting and configuration.

Professional Call Recording

Storacall Professional is very versatile and supports recording of analogue trunks / extensions, IP trunks, SIP trunks, Basic Rate ISDN, Primary Rate ISDN, Hosted VoIP and the majority of digital, IP and SIP handsets as well as integrating with a wide range of PBXs, ACDs, communication equipment and CTI Middleware. It also offers hosted, cloud and radio recording. This flexibility allows for the creation of hybrid systems combining any mixture of these technologies

A single Storacall Professional server provides from 2 to 120 channels of recording per box. For larger applications, multiple recorders can be networked together with a seamless unified user interface. A full range of archive and centralised network back-up options are available to ease the management of large call volumes and reduce administration overheads.

Storacall Professional uses advanced voice compression technology minimizing archive storage and the low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks.

The advanced design allows users to search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network or the internet with multiple recorders using date, time, channel, user name or extension, call duration, CLI, dialled digits, notes and many more. saved searches allow you to create templates for easy call search and playback. Once a call has been located it can easily be saved as a file for delivery by e-mail.

Storacall Professional also features call and password encryption, flexible call archiving policies, full API integration, notes fields, full audit trail, automatic system health checks, heartbeat monitoring, business units and groups, customisable user profiles, customisable security settings, export & email search results and search templates.

Storacall Professional has been developed by Storacall using Microsoft development & application environment with a distributed Realms architecture and because of it’s modular design capitalising on existing familiar IT infrastructure, it is easy to meet evolving needs, including expanding capacity or adopting new technologies.

Storacall Professional is designed to provide solutions in challenging environments including call centres and customer support operations and options include PCI DSS and FCA compliance as well as agent evaluation, coaching and analytics modules.

For a comparison of Call Recording Solutions Features see range specifications.

To discuss an application call +44(0)1932 710710 or Request a Brochure
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