Storacall - Schools

It is vital for schools to keep an open, transparent and positive relationship with parents and improve efficiency and protection. By implementing and integrating call recording with the school phone system, governors and senior staff can have access when necessary to recordings of every inbound and outbound phone call.

call centre

This can help with everything from resolving disputes to tackling absenteeism as well providing protection against hoax or abusive telephone calls and assisting staff training and recruitment.

Some of the many benefits of call recording include:

Deterring Hoax communications - Some schools have suffered malicious hoax communications and the recording of calls together with a message that calls maybe recorded can act as a deterrent to this behaviour.

Settling misunderstandings with parents - Occasionally schools receive calls from concerned parents and they may dispute what has been said.  The use of call recording gives you access to the previous calls so you can verify what was actually said so that the situation can then be diplomatically resolved.

Suppliers Dispute resolution - Call recording can help to resolve disputes with suppliers and contractors regarding cost or delivery issues by verifying what was discussed and agreed.

Tackle absenteeism - Call recording gives you a simple, accurate system for monitoring absenteeism. Every time a parent calls to notify the school of a genuine absence, it can be recorded and stored with the date the call was made. Staff can build up a profile of authorised absence versus truancy across the lifespan of each pupil's time with the school.

Recruitment support – Schools can receive many applications for positions and recording initial telephone job interviews can help screen applicants. The recorded interview can be played back to the interview panel meetings, saving time and ensuring you invite the right candidates to face to face interviews.

Language interpretation - increasingly schools are receiving more calls from parents where English is not their first language, a call recording system enables calls that were difficult to comprehend to be replayed to clarify.

Build Knowledge – information can be extracted from call recordings for example that there are a some questions that parents ask frequently. Information can then be updated on the school website, add it to the parent portal or send a letter to all parents to answer common questions before they're asked, reducing the number of inbound calls and building your relationship with parents.

Call recording needs to be cost effective, robust, reliable and quick to access, that's why Storacall solutions ensure you find the communication information you require quickly and easily, whilst helping to streamline processes.

Storacall offers the solution to ensure that your organisation has irrefutable records of dialogue with parents, pupils and others. From 4 to 4,000 channels, Storacall solutions are totally flexible, totally manageable and totally affordable. Importantly for schools every call is recorded, encrypted and stored confidentially with only a selected number of the school leadership team having access.

Our Schools solutions offer you:

  • Secure password protected calls
  • Send copies of calls to staff or other authorities
  • Reliability and continuity
  • Highest levels of system security and monitoring
  • Total recording across all communication platforms
  • Fast search and replay – every second counts!
  • Peace of mind knowing this solution is proven in your market place

And of course, all of this is backed by a company which has been in the telephony business for over 45 years.

Call our sales team today on +44(0)1932 710710