Full Audit Trail

Our solution has a full audit trail to enable you to see exactly who has done what on the system and when.  You can produce a report to see which calls have been played, who played them and when.  You can also produce a report on when notes have been added or changed. 

The audit even covers system changes such as devices added or security roles changed giving you total peace of mind about what is happening on your system.

Audit Trail Features

To assist with regulatory compliance our solution offers full audit trail functionality, you can easily identify which calls have been listened to and then export these results into excel, csv or word format.

The call recording solution also has a full audit trail to show any system changes which have happened such as users changing passwords, device details changed or added such as new extension numbers or user names providing you with full system transparency.

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